Frequently Asked Questions
Everything you need to know about our natural products and shipping.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't working for you, please contact our support team to initiate a return or exchange for store credit.
Are your products safe for sensitive skin?
Yes, our products are formulated with clean, non-toxic ingredients specifically chosen to be gentle and effective for all skin types, including sensitive skin.
Do you ship internationally?
We currently ship to a select number of countries. Shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email containing a link to your tracking information. You can also view your order status by logging into your account.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal and Apple Pay.