Returns & Exchanges

At Primally Pure, we want you to be completely satisfied with your holistic skincare journey. If a product doesn't meet your expectations, we offer a 30-day return window for a store credit or refund to ensure your skin and soul are happy.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Package Your Items

  Carefully place the items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your return or store credit.